The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

Carnival Cruise Line has addressed an unusual early return for Carnival Celebration and why onboard operations were changed.

A recent Carnival guest asked for a partial refund because she was not able to get a gluten free taco from a dining venue ...

Heald has often said that he willingly takes the abuse but begs passengers not to blame the crew or be rude to them. He ...

There’s all manner of fun to be had on cruises, including (for those in the know) hiding small rubber ducks around the ship ...

Since some cruise lines no longer offer a printed daily calendar, it's very important for passengers to be aware of ship's ...

Whether it’s new towels or fresh bed sheets, cabin stewards on a cruise ship stay busy making sure cruisers are comfortable and happy with their ...

Sep. 28—John Heald serves as the public face of Carnival Corporation's namesake cruise brand. He spends most of his days answering hundreds of questions from passengers. Heald has hundreds of ...

After facing a series of technical challenges between August and September, the Carnival Vista recently developed new ...

Carnival Brand Ambassador John Heald used his Facebook page to calm his cruise line's passengers. He did so in his unique style. "OK, here is one of those cryptic posts from me where I can’t say ...

Carnival Cruise Line, through its Brand Ambassador John Heald, acknowledged the uncertainty surrounding the storm’s exact path but emphasized that passenger safety remains the top priority.

The Sunshine's departure from Union Pier Terminal on Oct. 12 to the Bahamas is still on schedule, Carnival brand ambassador John Heald said in a Facebook video. "At the moment, there are no ...