NEW YORK, Oct. 16, 2024 /PRNewswire/ -- Glia, the leader in customer interaction technology, today announced the launch of ...

Capital One had committed to maintaining the workforce at the South Side location as part of its deal to buy the rival credit ...

Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned ...

By focusing on top talent, the customer journey, updated resources and smart ways to scale, you can turn the busiest time of ...