Capital One had committed to maintaining the workforce at the South Side location as part of its deal to buy the rival credit ...

Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned ...

By focusing on top talent, the customer journey, updated resources and smart ways to scale, you can turn the busiest time of ...

A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center ...

Initiate repair service requests electronically from within the TMT Fleet Maintenance workflow, eliminating the need to call ...

Mattermost is developed on an open core platform vetted by the world’s leading security organizations, and co-built with over 4,000 open source project contributors who’ve provided over 30,000 code ...

The modern digital industry offers numerous technologies that are designed to help simplify workflows and improve employee ...

Amy Nichol Smith spent more than 20 years working as a journalist for TV and newspapers before transitioning to software and hardware product reviews for consumers and small businesses. She has ...

The Federal Communications Commission will vote next month to require all calls to the 988 Suicide and Crisis Lifeline be routed by wireless carriers to local call centers. If approved ...

The Development Center will support world-class engineering talent in developing cutting-edge solutions that drive innovation and deliver lasting global impact Editor’s note – Sept. 24, 2024 – This ...

Zebra Technologies, a leader in AIDC, benefits from megatrends like industrial automation and digitalization, driving long-term growth with a 'Buy' rating and a $360 target price. The company ...