Glia, the leader in customer interaction technology, today announced the launch of Glia Call Center built specifically for insurance companies, empowering Customer Service Reps (CSRs) and managers to ...

Artificial intelligence is helping simplify the workflow for telecommunicators and law enforcement officers to provide better ...

Centricity Vision announced new ZEPTOLink enhancements, reducing treatment time by up to 60%. These updates, aimed at ...

Wildix, a global provider of unified communications (UC) solutions, today announced it has been named a Niche Player in the 2024 Gartner® Magic Quadranttm for Unified Communications as a Service ...

Beyond the flash of being able to offer virtual reality to clients, the firm has streamlined its workflow and boosted ...

Over the five-year period, URAC-accredited pharmacies responded to patient calls within 30 seconds 75% of the time, improving to 86% by 2023.

An Ohio man was federally sentenced in court after he pleaded guilty to charges related to a threatening voicemail. That ...

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SMH and SOXX offer exposure to a highly attractive semiconductor space that strives in the ongoing AI revolution. Click here ...

The published version of Forbes’ CIO newsletter delivers the latest news for chief innovation officers and other ...

Utilities company Centrica is exploring ServiceNow’s Now Assist generative AI tools to bridge the gap between business users ...

Two and a half years into the job, Duncan Angove describes how Blue Yonder’s central thesis of driving an end-to-end supply ...