The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

Heald has often said that he willingly takes the abuse but begs passengers not to blame the crew or be rude to them. He ...

Most cruise lines throw a party for top-tier members of their loyalty program. It can vary, but both Celebrity and Royal ...

Carnival Brand Ambassador John Heald recently took to Facebook to share some commentary about the most popular menu items ...

A recent Carnival guest asked for a partial refund because she was not able to get a gluten free taco from a dining venue ...

Carnival Cruise Line has addressed an unusual early return for Carnival Celebration and why onboard operations were changed.

Now however, Carnival Cruise Line has decided join the passenger-led activity. That’s right, the cruise line is getting in on ...

Whether it’s new towels or fresh bed sheets, cabin stewards on a cruise ship stay busy making sure cruisers are comfortable and happy with their ...

She continued her education at Salter Secretarial School in Worcester, and began working at Heald Machine Co. Marilyn ... to Melissa (Chuck), Janell (Rob), John (Ali), Michael, Devin, Alex ...

And wow does he have FUN doing it. Brilliant ️🛳🐥 Carnival Cruise Line’s brand ambassador, John Heald, has written about duck-related complaints multiple times over the past couple of ...

The Sunshine's departure from Union Pier Terminal on Oct. 12 to the Bahamas is still on schedule, Carnival brand ambassador John Heald said in a Facebook video. "At the moment, there are no ...

Carnival Cruise Line, through its Brand Ambassador John Heald, acknowledged the uncertainty surrounding the storm’s exact path but emphasized that passenger safety remains the top priority.