The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

Carnival Cruise Line has addressed an unusual early return for Carnival Celebration and why onboard operations were changed.

Heald has often said that he willingly takes the abuse but begs passengers not to blame the crew or be rude to them. He ...

Now however, Carnival Cruise Line has decided join the passenger-led activity. That’s right, the cruise line is getting in on ...

Carnival Cruise Line guests might be surprised at how frequently their bedding is changed on vacation, but they can always ...

Carnival Brand Ambassador John Heald recently took to Facebook to share some commentary about the most popular menu items ...

Whether it’s new towels or fresh bed sheets, cabin stewards on a cruise ship stay busy making sure cruisers are comfortable and happy with their ...

After facing a series of technical challenges between August and September, the Carnival Vista recently developed new ...

Carnival Brand Ambassador John Heald usually starts his work day with a jovial post — unless that's not appropriate. With Hurricane Milton looming across Florida and tens of thousands of the ...

Hiding cruise ship ducks has become a phenomenon. People simply love buying, decorating, and hiding ducks for kids (and maybe ...

The Sunshine's departure from Union Pier Terminal on Oct. 12 to the Bahamas is still on schedule, Carnival brand ambassador John Heald said in a Facebook video. "At the moment, there are no ...

Carnival Cruise Line, through its Brand Ambassador John Heald, acknowledged the uncertainty surrounding the storm’s exact path but emphasized that passenger safety remains the top priority.