Setting up a call group is a great way to get more out of your phone system. Discover how they work and the best ways to use ...

Glia, the leader in customer interaction technology, today announced the launch of Glia Call Center built specifically for insurance companies, empowering Customer Service Reps (CSRs) and managers to ...

Calabrio, the workforce performance company, today announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Center. This marks the next step in the ...

Bridge Labs at Pegasus Park may provide the missing piece in the life science continuum, and Pegasus Park has even more to ...

Capital One had committed to maintaining the workforce at the South Side location as part of its deal to buy the rival credit ...

Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned ...

By focusing on top talent, the customer journey, updated resources and smart ways to scale, you can turn the busiest time of ...

The global contact center as a service market is estimated at US$ 4.5 Billion in 2022 and is likely to reach US$ 16 Billion ...

Initiate repair service requests electronically from within the TMT Fleet Maintenance workflow, eliminating the need to call ...

Investopedia / Julie Bang A cost center is a department or function within an organization that does not directly add to profit but still costs the organization money to operate. Cost centers only ...

Amy Nichol Smith spent more than 20 years working as a journalist for TV and newspapers before transitioning to software and hardware product reviews for consumers and small businesses. She has ...