NEW YORK, Oct. 16, 2024 /PRNewswire/ -- Glia, the leader in customer interaction technology, today announced the launch of ...

Bridge Labs at Pegasus Park may provide the missing piece in the life science continuum, and Pegasus Park has even more to ...

Capital One had committed to maintaining the workforce at the South Side location as part of its deal to buy the rival credit ...

Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned ...

By focusing on top talent, the customer journey, updated resources and smart ways to scale, you can turn the busiest time of ...

The global contact center as a service market is estimated at US$ 4.5 Billion in 2022 and is likely to reach US$ 16 Billion ...

A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center ...

Initiate repair service requests electronically from within the TMT Fleet Maintenance workflow, eliminating the need to call ...

The modern digital industry offers numerous technologies that are designed to help simplify workflows and improve employee ...

The Federal Communications Commission will vote next month to require all calls to the 988 Suicide and Crisis Lifeline be routed by wireless carriers to local call centers. If approved ...