NEW YORK, Oct. 16, 2024 /PRNewswire/ -- Glia, the leader in customer interaction technology, today announced the launch of ...

Welcome to Bloomberg Law’s Wake Up Call, a daily rundown of the top news for lawyers, law firms, and in-house counsel.

Trimble has revamped TMT Fleet Maintenance Road Call, Trimble’s full-service module for managing unexpected vehicle breakdown events.

Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned ...

By focusing on top talent, the customer journey, updated resources and smart ways to scale, you can turn the busiest time of ...

Artificial intelligence is helping simplify the workflow for telecommunicators and law enforcement officers to provide better ...

A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center ...

Amazon Q in Connect gets more Gen AI capabilities for agents, CallMiner debuts AI Assist for its platform and Druid launches quality assurance testing for AI Agents. Also, Sembly, Miro and Smartsheet ...

Good day, everyone, and welcome to the T2 Biosystems, Inc. Business Update Call. (Operator Instructions) It is now my pleasure to turn the floor over to your host, Trip Taylor. Sir, the floor is yours ...