The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

Now however, Carnival Cruise Line has decided join the passenger-led activity. That’s right, the cruise line is getting in on ...

A recent Carnival guest asked for a partial refund because she was not able to get a gluten free taco from a dining venue ...

Carnival Panorama is home again following her unique transpacific cruise after her dry dock in Singapore. Where is she ...

Heald has often said that he willingly takes the abuse but begs passengers not to blame the crew or be rude to them. He ...

Cruise lines, not just Carnival, often struggle to enforce some rules because the person at the door, or the one who needs to ...

Whether it’s new towels or fresh bed sheets, cabin stewards on a cruise ship stay busy making sure cruisers are comfortable and happy with their ...

Hiding cruise ship ducks has become a phenomenon. People simply love buying, decorating, and hiding ducks for kids (and maybe ...

And wow does he have FUN doing it. Brilliant ️🛳🐥 Carnival Cruise Line’s brand ambassador, John Heald, has written about duck-related complaints multiple times over the past couple of ...

That's something Carnival Brand Ambassador John Heald corrected when he addressed why his cruise line won't be bringing back something passengers keep asking for. Heald shared a message he ...

Inside cabins are generally the most affordable stateroom type, and while these cabins may receive criticism for their small size, John Heald, brand ambassador of Carnival Cruise Lines ...